CX is the New Battleground in Sales

If you have customers, want customers OR work with people you need to get the foundation of CX under your belt. CX has replaced "customer service" and is a more comprehensive technique. Don't delay, get up to date with CX today!

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Course curriculum

  • 1

    Notes Tracker

  • 2

    Introduction

  • 3

    Basic Definitions

    • Definitions
  • 4

    Perception is reality

    • CX Perception is reality
  • 5

    Sales Philosophy

    • Sales Philosophy
  • 6

    Customer Interaction

    • CX Customer Interaction
  • 7

    Planning for Success

    • CX Plan for Success
  • 8

    Mindset Check

    • CX Mindset Check
  • 9

    Leadership in CX

    • CX Leadership
  • 10

    Creating New Habits

    • Creating New Habits
  • 11

    Quantifying Results

    • Quantifying Results

    • Customer Loyalty Pyramid